Refund policy

Returns

We accept returns within 90 days of your original invoice date. To be eligible for a return, items must be unused and in their original packaging. This condition does not apply to items that are defective or damaged upon receipt.

If we sent you the wrong item, or your item arrived damaged or defective, please email us at support@specialistindustrials.co.uk and we will resolve the issue.

For all other returns, please contact us at support@specialistindustrials.co.uk before returning any items. We will provide you with the appropriate return instructions and return address. Please do not send any goods back without contacting us first.

Return Shipping

Unless the item is faulty or we made an error with your order, return postage costs are the responsibility of the customer. We strongly recommend using a tracked delivery service, as we cannot be held responsible for items lost in transit.

Refunds

Once your returned item has been received and inspected, we will process your refund to your original payment method, or issue an eGift card if you prefer. Returned goods must be in resalable condition to be eligible for a refund. We reserve the right to refuse a refund where reasonable care has not been taken of the goods.

Contact Us

For any questions about returns or refunds, please contact us at support@specialistindustrials.co.uk